Coco Island Ltd - Frequently Asked Questions (FAQs)

🔹 1. Ordering & Payments

Q: How do I place an order?
A: Simply browse our store, add your favorite items to the cart, and proceed to checkout. You’ll receive an email confirmation once your order is placed.

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Afterpay (for eligible countries).

Q: Can I change or cancel my order after placing it?
A: If you need to modify your order, contact us ASAP (within 2 hours) of purchase. Once the order is processed, we can’t make changes as our orders are Automated for expedient shipping.

🔹 2. Shipping & Delivery

Q: Where do you ship to?
A: We ship to New Zealand, Australia, USA, UK, and Canada.

Q: How long does shipping take?
A:
📦 New Zealand & Australia: 5-10 business days for most Products, some take a lil longer dependant on your Location & cost of shipping.
📦 USA, UK & Canada: 7-15 business days

Q: Do you offer express shipping?
A: Yes! Express shipping options are available at checkout for select locations.

Q: Will I receive tracking information?
A: Yes! Once your order ships, you’ll receive your Tracking link via Email.

🔹 3. Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day hassle-free return policy on most items. If you’re not satisfied, you can request a return within 30 days of delivery.

Q: How do I start a return?
A: Contact us at cocoislandsales@gmail.com with your order number and reason for return. We’ll guide you through the process.

Q: Are returns free?
A: Customers are responsible for return shipping costs unless the item is damaged or incorrect.

🔹 4. Product & Care

Q: How do I take care of my bamboo bedding?
A: Wash in cold water, use a gentle detergent, and air-dry or tumble dry on low to maintain softness.

Q: Do you offer Eco-friendly or Sustainable products?
A: Yes! We prioritize Eco-friendly decor, including Bamboo furniture, Bedding, and Sustainable materials where possible.

Q: Are your products made from high-quality materials?
A: Absolutely! We carefully source top-tier, verified suppliers to ensure premium quality. We have Home Decor that fits any Budget.

🔹 5. Discounts & Gift Registry

Q: Do you offer discounts for first-time buyers?
A: Yes! Subscribe to our Blogs (Dont worry we wont overwhelm you) & get 10% OFF your first order. Sign up for our Home Decor Blogs to gain FREE PROFESSIONAL HELP & ADVICE thats truly helpful for creating your Sanctuary/Retreat in any Space!

Q: How does the Gift Registry work?
A: Create a personalized Gift list with our Registry which Makes Gift Giving oh so much easier! Whatever your Event or Special Celebration - Make sure you Gift them what they want! They can choose! Birthdays, 21sts, Weddings, Anniversaries, Graduations, Housewarming events. If they'd rather you can Buy a GIFT CERTIFICATE instead -Share it with other FAM & Friends which SAVES YOU TIME & ENERGY Gift Shopping - Get it SORTED, easy peasy!

🔹 6. Contact & Support

Q: How can I contact customer service?
A: Reach out to us via:
📧 Email: cocoislandsales@gmail.com
💬 Live Chat: Available on our website

Q: Do you have phone support?
A: We currently handle inquiries via Email & Live Chatbot (during New Zealand Business Hours & NZST) for a faster response.